Rob came to Major League Baseball in the spring of 2004 from the Ritz Carlton where he was the Corporate Director of Training and Organizational Effectiveness. During his 11 years with Ritz Carlton, Rob was instrumental in creating The Ritz Carlton Leadership Center, oversaw service and quality to over 50 Ritz Carlton hotels worldwide and consulted with hundreds of companies about implementing a Ritz Carlton type culture in organizations which contributed to the organization winning the Malcolm Baldrige National Quality Award.
While in Georgia, Rob spent two years as a certified examiner for the Georgia Oglethorpe Award and was an adjunct professor at Georgia State University where he taught students about creating and implementing service/quality driven cultures in organizations. While with Georgia State University Rob served on the board of the Cecil B. Day School of Hospitality.
Rob is a graduate of Washington State University, and earned a Masters in Organizational Leadership from Gonzaga University where he has also earned a certificate in Servant Leadership.
Company Vision, Mission and Values
Our vision is a society in which today’s exceptional customer service is the “norm” and all customers are treated honestly, ethically and respectfully.
Our mission is to ensure businesses and communities have the practical tools to accomplish the visionary ends. We will do this by engaging, mobilizing and supporting organizations and individuals with which we come in contact.
We as a company and as individuals:
- Take responsibility for our actions
- Deal fairly, respectfully, ethically and honestly with all that come in contact with us
- Deliver our highest level of performance to each customer
- Recognize that without profits companies cannot survive, so we will make our best efforts to increase the profitability of our company and companies we partner with while doing so in an ethical and honest framework
In developing our community involvement approach we looked at ways to use our organizational strengths to make a meaningful contribution to our community. We realized one of our strengths, teaching leadership fundamentals, was an opportunity for improvement for many young adults and non-profit organizations in our community. Our organization will seek out and find opportunities to provide leadership training to youth and non-profit groups. In addition, we have determined that we will participate each year in helping to build a house for Habitat for Humanity.